The shipping duration typically ranges from 3-5 working days for most countries, although certain destinations may require approximately 7-10 working days. In cases where air freight is utilized, the expected timeframe is around 7-10 working days. For sea shipping, the transit period extends to approximately 30-45 days, or potentially longer.

To minimize the risk of damage during shipping, we take several precautions. All our silk products are carefully packed in waterproof bags or boxes, secured with adhesive tape. However, it is important to acknowledge that while these measures greatly reduce the chances of damage, they cannot guarantee 100% safety since we have no control over how the delivery personnel handle the parcels.

 

To ensure we are not held responsible for any shipping mishaps, we kindly request your cooperation with the following guidelines:

 

1) Upon receiving the package, please thoroughly inspect its condition. Check if the outer packaging is intact and if the inner silk products are well-packed, dry, and clean. If any issues are detected, we urge you to refuse signing for the parcel and promptly contact us.

 

2) In cases where the parcel must be signed for before opening, we advise you to sign for it in the presence of the courier. Then, carefully open the package and conduct a thorough examination of its contents. If everything appears to be in good order, you may proceed to provide the receipt to the courier. However, if any problems arise, please take clear photographs of the package, products, and shipping documentation. Show the issue to the courier and immediately get in touch with us.

 

By following these guidelines, we strive to maintain the highest standards of quality and address any shipping concerns efficiently.