General Questions

  • Q What products you can offer ?

    A
    Our product range comprises:
     
    1. Silk bedding items, including silk pillowcases, silk sleep masks, silk bonnets,  and silk sleepwear.
     
    2. Silk hair accessories such as silk scrunchies and silk headbands.
     
    3. Silk ties and silk mouth masks.
     
    4. Matching labels, tags, gift boxes, envelope boxes, or other packaging options.
  • Q May I have a sample?

    A We can provide the samples you need. Additionally, the sample fee will be refunded in subsequent orders
  • Q How to place a custom order?

    A
    1. INQUIRY
    2. CUSTOMIZED SOLUTIONS
    3. PRICE QUOTATION
    4. SAMPLE PROOFING
    5. SALES CONTRACT (ADVANCE PAYMENT)
    6.PRODUCTION
    7. FULL PAYMENT
    8. QC
    9. DELIVERY
     
    custom order
  • Q What is your minimum order requirement?

    A
    For standard designs, you only need to order 10-20 pieces to get started. If you're looking for something custom, the minimum is 100-150 pieces per design. But don't worry, if you're placing a big order, we're happy to work with you on the minimums.
  • Q What services you can offer ?

    A We provide three service options: custom bulk orders, wholesale, or personalization of your own photo or name on the aforementioned products.
  • Q Do you accept small quantity order ?

    A Yes, we feel glad to make a trial order with a small quantity for some new-starting
    customers.As we understand it's necessary to do a test order at the beginning, and we are glad to support those buyers.
  • Q How can I obtain a quote?

    A
    1. Which products are you interested in producing?
     
    2. Are you looking to customize your own products or select from our existing stock?
     
    3. What fabric do you prefer?
     
    4. If you're opting for customization, do you have your own patterns or logo artwork prepared?
     
    5. What size do you desire?
     
    6. How many units do you anticipate needing?
     
    If you're uncertain or lack a basic understanding, please refer to our "How To Custom" pages or reach out to us through the "Contact Us" section for assistance.
  • Q What qualities of silk do you use?

    A
    We exclusively utilize Grade A Silk, which is the highest grade of silk known for its durability. This top-grade silk can be unraveled without the silk floss breaking. Each silk floss can stretch up to a mile in length. To ensure both quality and cost-effectiveness, we primarily use 6A grade silk fabric. 
  • Q Are the dyes you use non-toxic?

    A
    All our silk fabric and dyeing materials have undergone rigorous testing by SGS, Intertek, and AI. These tests confirm that they are completely non-toxic, environmentally friendly, and pose no harm to the skin or overall health. Rest assured, our products are also safe for children.
  • Q Is there any minimum order for custom silk pillowcase ?

    A Yes, there is a low minimum quantity of 20-100pcs for each design or each color with the embroidery logo.
  • Q What is your Copyright protection policy?

    A
    We will sign a Confidentiality Agreement before receiving your designs, and upon completion of the order, if you prefer, we will securely delete all your designs.
  • Q What is the tariff amount?

    A
    Tariff rates vary depending on the country, fabric, and specific products, making it difficult to provide an exact figure. Generally, tariffs range from 1% to 13%. The express service will assist with customs clearance, and you will only need to pay the tariff to the express company when they contact you. Rest assured, we will make efforts to declare a lower customs value to minimize the tariff.
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Contact Us
Phone: +86-13584970970 
Address: No. 2428, Zhenze 318 National Road, Suzhou, Jiangsu, China
Suzhou Taihu Snow Silk Co., Ltd.