Thank you very much for your support of our products and we take your order very seriously. Before mass production, we will carefully confirm pre-production samples with you and perform several quality checks at different stages of the production process. Once you receive the goods, please check them promptly. If there are any quality problems, we will re-produce and cover the related damages caused by us.
Our top priority is to ensure your satisfaction with your order. We are committed to ensuring customer satisfaction with every order. Since our silk products are handmade, there is a possibility of human error. Typically, our quality control team will identify and resolve any issues prior to shipment. However, in the rare event that a problem goes undetected, we ask that you let us know promptly.
Please note the following guidelines:
Non-defective items: Unfortunately, we are unable to accept returns of non-defective items, as they are made to your individual or custom needs.
Defective items: If you are returning a defective item, please contact our customer service team first.
If you experience any issues such as defects, stains or incomplete print designs within 20 days of receiving your silk product, please contact our support team and provide them with the order number and a description of the issue.
In many cases, appropriate action can be taken quickly after clarifying the details of the claim via email. For example, if a defective or incomplete design is verified, remedial action can be taken quickly.
If verification via email becomes difficult, you may need to return all silk products for inspection. This will help determine the cause of the problem and a decision can be made regarding the condition of the product.
Please note that you will be responsible for the shipping costs of returning the silk products. However, if the problem is caused by us, we will reimburse you for the return shipping costs.
Important: If the product has been used, we may not be able to provide a replacement or remedy. However, we can attempt to make a fix. In cases where there are smaller problems, we may also explore other solutions, such as offering discounts or coupons.
Please understand that these measures are designed to ensure that you are satisfied with our products and services. If you encounter any problems, please do not hesitate to contact us and we will be happy to resolve them for you!
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