• Q What products you can offer ?

    Our product range comprises:
    1. Silk bedding items, including silk pillowcases, silk sleep masks, silk bonnets,  and silk sleepwear.
    2. Silk hair accessories such as silk scrunchies and silk headbands.
    3. Silk ties and silk mouth masks.
    4. Matching labels, tags, gift boxes, envelope boxes, or other packaging options.
  • Q May I have a sample?

    A We can provide the samples you need. Additionally, the sample fee will be refunded in subsequent orders
  • Q How to place a custom order?

    1. INQUIRY
    8. QC
    custom order
  • Q Can you personalize silk products with my own designs?

    Certainly, we offer the option to customize silk products by printing or embroidering your own patterns or logo. Whether it's silk scarves, bandanas, cushions, pillowcases, ties, bow-ties, face masks, sleep masks, bonnets, scrunchies, pajamas, robes, kimonos, or any other silk products, we can cater to your customization needs.
  • Q How do you control the quality?

    A TAIHU SNOW SILK CO., LTD is established in 2002, specializing in silk products. All our silk products are inspected at every step of the production process such as pre-production inspection, on-line inspection, off-line inspection. Each procedure we have QA&QC to control the bulk quality.
  • Q What is your minimum order requirement?

    For standard designs, you only need to order 10-20 pieces to get started. If you're looking for something custom, the minimum is 100-150 pieces per design. But don't worry, if you're placing a big order, we're happy to work with you on the minimums.
  • Q What is your lead time?

    A Sample lead time is within 7 days,  bulk production time is based on quantity, normally 10-15 days based on available colors.
  • Q How do you create such a diverse range of silk products?

    Our skilled craftsmen make it effortless for us to produce a wide variety of silk products. Even if we haven't made a particular item before, we can replicate it with precision using a sample as a reference. The process involves our experienced print technicians utilizing cutting-edge digital printing techniques to infuse eco-friendly, water-based inks deeply into the silk fabric fibers. Next, our craftsmen expertly cut the fabric into the desired shape and size. They then employ both machine sewing and meticulous hand stitching to seamlessly join the fabric pieces, ensuring the final silk product is flawless and devoid of visible sewing lines. Essentially, the creation of any silk product involves two straightforward steps: printing and sewing.
  • Q Is it safe to order from you?

    Your security and privacy are our top priorities.
    At taihusnow.com, we ensure that all transactions are secure, and we highly recommend using PayPal for safer payments worldwide. When you see the padlock symbol next to the address bar and the URL beginning with "https," it indicates that you are in a secure environment.
    To further protect your personal information, we employ secure socket layer (SSL) technology. This means that any personal data collected through taihusnow.com remains private and is stored in a secure and protected environment. We guarantee that your information will never be shared with any unaffiliated third parties.
  • Q How do you ensure the protection of my design?

    At Taihu Snow Silk, we prioritize the safeguarding of our customers' artwork and copyright. We assure you that we will never utilize your design for any other purposes. Additionally, we store files exclusively on our secure and encrypted server. To provide our clients with peace of mind, we have prepared an official Non-Disclosure Agreement (NDA) document. If you choose to collaborate with us, we will sign the NDA with your company, and upon project completion, all files can be deleted as per your request.
  • Q How can I do if I receive the bad quality goods?

    Thank you very much for your support of our products and we take your order very seriously. Before mass production, we will carefully confirm pre-production samples with you and perform several quality checks at different stages of the production process. Once you receive the goods, please check them promptly. If there are any quality problems, we will re-produce and cover the related damages caused by us.
    Our top priority is to ensure your satisfaction with your order. We are committed to ensuring customer satisfaction with every order. Since our silk products are handmade, there is a possibility of human error. Typically, our quality control team will identify and resolve any issues prior to shipment. However, in the rare event that a problem goes undetected, we ask that you let us know promptly.
    Please note the following guidelines:
    Non-defective items: Unfortunately, we are unable to accept returns of non-defective items, as they are made to your individual or custom needs.
    Defective items: If you are returning a defective item, please contact our customer service team first.
    If you experience any issues such as defects, stains or incomplete print designs within 20 days of receiving your silk product, please contact our support team and provide them with the order number and a description of the issue.
    In many cases, appropriate action can be taken quickly after clarifying the details of the claim via email. For example, if a defective or incomplete design is verified, remedial action can be taken quickly.
    If verification via email becomes difficult, you may need to return all silk products for inspection. This will help determine the cause of the problem and a decision can be made regarding the condition of the product.
    Please note that you will be responsible for the shipping costs of returning the silk products. However, if the problem is caused by us, we will reimburse you for the return shipping costs.
    Important: If the product has been used, we may not be able to provide a replacement or remedy. However, we can attempt to make a fix. In cases where there are smaller problems, we may also explore other solutions, such as offering discounts or coupons.
    Please understand that these measures are designed to ensure that you are satisfied with our products and services. If you encounter any problems, please do not hesitate to contact us and we will be happy to resolve them for you!
    Translated with www.DeepL.com/Translator (free version)
  • Q What is your return policy?

    1. Custom or personalized silk items.
    Our utmost priority is your satisfaction with your order. We are committed to ensuring that every order results in a delighted customer. As our silk products are handcrafted, there is a possibility of human error. Typically, our quality control team catches any issues, and everything is resolved before dispatching your order. However, in the rare event that something slips through, kindly inform us.
    Please take note of the following guidelines:
    Non-Faulty Goods: Regrettably, we cannot accept returns of non-faulty goods as these items have been personalized or customized specifically for you.
    Faulty Goods: To return faulty goods, please contact our customer services team first.
    If you encounter any issues with a silk product within 20 days, such as defects, stains, or incomplete printed designs, please contact our support team and provide them with the order number and a description of the problem.
    In many cases, once the details of the claim are clarified via email, appropriate action can be taken promptly. For example, remedial measures can be implemented quickly if defects or incomplete designs are verified.
    If verification through email proves challenging, you may need to return all the silk products for inspection. This will help determine the cause of the problem, and a decision can be made regarding the condition of the product.
    Please note that you will be responsible for the delivery costs of returning the silk products. However, if the fault lies with us, we will reimburse you for the delivery postage costs.
    Important: If the product has been used, we may not be able to provide a replacement or remedy. However, we can attempt to repair it. In cases where there is a minor issue, we can also explore alternative solutions, such as offering a discount or a coupon.
  • Q What services you can offer ?

    A We provide three service options: custom bulk orders, wholesale, or personalization of your own photo or name on the aforementioned products.
  • Q Can You Help About The Customs Clearance ?

    A Certainly, prior to shipping, we can provide you with the necessary customs clearance documents, including the invoice, contract, packing list, and other required files. If there are any additional documents needed for customs clearance, please feel free to contact us. Additionally, please note that when shipping by express, which offers door-to-door service, they can also assist you with the customs clearance process.
  • Q Do you accept small quantity order ?

    A Yes, we feel glad to make a trial order with a small quantity for some new-starting
    customers.As we understand it's necessary to do a test order at the beginning, and we are glad to support those buyers.
  • Q How can I obtain a quote?

    1. Which products are you interested in producing?
    2. Are you looking to customize your own products or select from our existing stock?
    3. What fabric do you prefer?
    4. If you're opting for customization, do you have your own patterns or logo artwork prepared?
    5. What size do you desire?
    6. How many units do you anticipate needing?
    If you're uncertain or lack a basic understanding, please refer to our "How To Custom" pages or reach out to us through the "Contact Us" section for assistance.
  • Q What is the estimated shipping time for receiving my goods?

    The shipping duration typically ranges from 3-5 working days for most countries, although certain destinations may require approximately 7-10 working days. In cases where air freight is utilized, the expected timeframe is around 7-10 working days. For sea shipping, the transit period extends to approximately 30-45 days, or potentially longer.
  • Q What qualities of silk do you use?

    We exclusively utilize Grade A Silk, which is the highest grade of silk known for its durability. This top-grade silk can be unraveled without the silk floss breaking. Each silk floss can stretch up to a mile in length. To ensure both quality and cost-effectiveness, we primarily use 6A grade silk fabric. 
  • Q Will Taihu Snow save my personal information?

    Your privacy is important to us, and we ensure the confidentiality of your personal information.
    When you browse our website, your information is collected and stored by your web browser. We utilize cookies and similar technologies to enhance your browsing experience. Cookies enable us to recognize your IP address, allowing for faster access to our site. If you prefer, you can adjust your browser settings to restrict the use of cookies. However, please be aware that this may limit your access to certain features on our site.
  • Q What does momme (mm) mean in relation to silk?

    Momme is a term derived from Japanese and serves as a weight measurement unit for authentic silk. Momme, often abbreviated as mm, signifies the weight in pounds of a fabric piece measuring 45 inches by 100 yards. That's an incredibly long length, equivalent to the size of a football field! To provide a more relatable measurement for sheets, one momme is approximately 4.340 grams per square meter. Eight momme fabric weighs about 1 ounce per square yard or 35 grams per square meter.
    A higher momme indicates a heavier and denser weave. During the silk production process, the silk factory adjusts the density and yarn count of the silk thread to control the fabric's weight, or momme. For instance, a 30 momme charmeuse pillowcase has the weft and warp of silk fibers woven closer together compared to a 19 momme charmeuse pillowcase. Higher momme silk fabrics also use thicker yarn. In this regard, momme is similar to thread count, which is commonly used to measure the weave of cotton sheets.
Contact Us
Phone: +86-13584970970 
Address: No. 2428, Zhenze 318 National Road, Suzhou, Jiangsu, China

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Suzhou Taihu Snow Silk Co., Ltd.