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Frequently Asked Questions

  • What is your Copyright protection policy?

    We will sign a Confidentiality Agreement before receiving your designs, and upon completion of the order, if you prefer, we will securely delete all your designs.
  • What is the tariff amount?

    Tariff rates vary depending on the country, fabric, and specific products, making it difficult to provide an exact figure. Generally, tariffs range from 1% to 13%. The express service will assist with customs clearance, and you will only need to pay the tariff to the express company when they contact you. Rest assured, we will make efforts to declare a lower customs value to minimize the tariff.
  • What packaging options do you provide?

    Your custom-made silk products are packaged individually in poly bags free of charge. If you require promotional gifts for companies, corporations, schools, clubs, or advertising purposes, we offer luxurious silk product envelopes or hard boxes with your logo printed or affixed to them (minimum quantity of 200/500pcs is required) for an additional fee. Upon request, we will place your silk products in the envelopes or boxes at no extra cost.

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Tell us which products you're interested in, your quantity, and timeline. We reply within 24 hours with a quote, recommendations, and sample options.
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Phone/Whatsapp/Wechat: 0086-13584970970
Address: No. 2428, Zhenze 318 National Road, Suzhou, Jiangsu, China
Suzhou Taihu Snow Silk Co., Ltd.